OBJECTIVE 

Seeking an opportunity in a fast paced environment where helping people with their health needs is the top priority.

professional skill set overview

Expertise in business strategies to manage office support around business operations. High level skill-set for office management, client relations, insurance, legal administration, motivation, and mentoring staff personnel. Here is an overview of the value of my expertise that I will bring to your company:

·         Proactive leader with refined business insight and exemplary people skills.

·         Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale.

·         Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player.

·         Exceptional leadership, organizational, oral and written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments.

Accomplished Administrative Office Manager with over 14 years of experience instituting organizational strategies and measures for continuous improvements and efficient business operations at a law firm. Self-starter who meets project deadlines and requirements while performing multiple tasks within fast-paced environments. Respond rapidly and appropriately to changing circumstances around records management; evaluate problems, make astute decisions to effect positive change, and refocus on new priorities. Proven ability to effectively prioritize and execute tasks in a high-pressure environment.  Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. Outstanding interpersonal communication skills; quickly establish rapport with patients, physicians, and staff members. Key strengths include:

·         Project Control & Management ·         Human Resource Functions ·         Law & Regulation Compliance ·         Problem Identification & Resolution ·         Team Building & Leadership

·        Administrative Support ·        Office Management ·        Scheduling & Coordination ·        Confidentiality ·        Client Relations

In my development as office manager, I have proven myself to be highly conscientious and hard-working. My attention to detail, dedication to my work, and positive attitude help to make me a leader and an example to my business peers and a tremendous asset to every department I have worked with.

RELEVANT COURSEWORK

 

Medical Terminology I & II, Professional Research & Reporting, Medical Coding, Billing & Insurance, Medical Office Simulation, Medical Legal Issues, Administrative Office Management I & II, General Psychology, Text Editing Applications, Med Office Transcription I, Ten-Key Skills, Intro to Human Biology, Records Management, Microsoft Office, Intro to Computers, Communications, and Principles of Financial Accounting.

CORE EXPERTISE

·         Coordinate and perform a range of staff and operational support activities to insurance group, law office, and healthcare provider; serve as a liaison with other departments and offices in the resolution of day-to-day administrative and operational problems.

·         Provide administrative and secretarial support activities such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.

·         Operate personal computer to compose and edit correspondence from dictation, verbal direction, and from knowledge of established department and company division’s policies; this includes preparing, transcribing, composing, typing, editing, and distributing.

·         Schedule and coordinate meetings, interviews, appointments, and other similar activities for  law office.

·         Assist unit management and staff in problem solving, project planning, and development and execution of stated goals and objectives. Post and monitor monthly ledgers and financial reporting system reports; serve within the law office as data input manager, book-holder, and paymaster; manage petty cash disbursements and reconciliations.

·         Establish, maintain, and update data files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data.

·         Sort, screen, review, and distribute incoming and outgoing mail; compose, prepare, and ensure timely responses to a variety of routine written inquiries.

·         Requisition supplies, printing, maintenance, and other services.

·         Lead and train lower graded staff and student employees, as required.

Business Technology Tools Skill-Set:

·         Microsoft Office Suite ·         Internet Research ·         West Law

·         Corel Word Perfect ·         Adobe Reader ·         Inter Communicators (Chrome, Firefox, Opera)

Medical Records Skill-Set    

·         Filed confidential, hardcopy documents according to alphabetical system.

·         Proofread files to ensure accuracy and order of detailed medical records.

·         Created detailed medical reports using doctor’s notes from individual medical records for thirteen doctors in six offices.

Customer Service Skill-Set

·         Provided customer service for a legal office and health insurance company.

·         Communicated with clients and adjusters by telephone, email, facsimile, and in person, making myself available during my time away from the office.

·         Provided telephone customer service to policyholders for a large health insurance company.  Exceeded the expected number of calls per day on a regular basis.

Management Skill-Set

·         Managed legal office, dealing with medical records and insurance companies on a daily basis.  Greatly reduced the time between the client being released from medical care and settlement of their claim.

·         Hired, trained and managed three employees for the legal office.

·         Led specialized claims unit for a health insurance company, requiring team meetings and collaboration with the home office.

Office Skills-Set

·         Used Microsoft Word to create professional business documents.

·         Created client database in Jr. Partner.

·         Typing Speed: 65 WPM.

·         Experienced in creating client files.

·         Operated and maintained copiers, fax machines, and other office equipment.

Education       Central Piedmont Community College, Charlotte, NC 2010-2012

·         Member, Phi Theta Kappa Honor Society.

·         President’s List 2010-2012.

·         Graduated with a 4.0 GPA.

 Experience    Office Manager, Gary Keith, PA, Charlotte, NC 1997-2010

Medical Records, Keith Clinic of Chiropractic, Charlotte, NC 2004-2008

Claims Specialist, United Health Care, Charlotte, NC 1994-1997

Community    Therapeutic Foster Parent, Children’s Home Society, Charlotte, NC