
OBJECTIVE
Seeking
an opportunity in a fast paced environment where helping people with their
health needs is the top priority.
professional skill set overview
Expertise in business strategies
to manage office support around business operations. High level skill-set for
office management, client relations, insurance, legal administration,
motivation, and mentoring staff personnel. Here is an overview of the value of
my expertise that I will bring to your company:
·
Proactive
leader with refined business insight and exemplary people skills.
·
Facilitate
a team approach to achieve organizational objectives, increase productivity and
enhance employee morale.
·
Quick
study, with an ability to easily grasp and put into application new ideas,
concepts, methods and technologies. Dedicated, innovative and self-motivated
team player.
·
Exceptional
leadership, organizational, oral and written communication, interpersonal,
analytical, and problem resolution skills. Thrive in both independent and
collaborative work environments.
Accomplished Administrative Office
Manager with over 14 years of experience instituting organizational strategies
and measures for continuous improvements and efficient business operations at a
law firm. Self-starter who meets project deadlines and requirements while
performing multiple tasks within fast-paced environments. Respond rapidly and
appropriately to changing circumstances around records management; evaluate
problems, make astute decisions to effect positive change, and refocus on new priorities.
Proven ability to effectively prioritize and execute tasks in a high-pressure
environment. Can conform to shifting
priorities, demands and timelines through analytical and problem-solving
capabilities. Outstanding interpersonal communication skills; quickly establish
rapport with patients, physicians, and staff members. Key strengths include:
·
Project
Control & Management
·
Human
Resource Functions
·
Law
& Regulation Compliance
·
Problem
Identification & Resolution
·
Team
Building & Leadership
|
·
Administrative
Support
·
Office
Management
·
Scheduling
& Coordination
·
Confidentiality
·
Client
Relations
|
In my development as office
manager, I have proven myself to be highly conscientious and hard-working. My
attention to detail, dedication to my work, and positive attitude help to make
me a leader and an example to my business peers and a tremendous asset to every
department I have worked with.
RELEVANT COURSEWORK
Medical Terminology I & II,
Professional Research & Reporting, Medical Coding, Billing & Insurance,
Medical Office Simulation, Medical Legal Issues, Administrative Office Management
I & II, General Psychology, Text
Editing Applications, Med Office Transcription I, Ten-Key Skills, Intro
to Human Biology, Records Management, Microsoft Office, Intro to Computers,
Communications, and Principles of Financial Accounting.
CORE EXPERTISE
·
Coordinate
and perform a range of staff and operational support activities to insurance
group, law office, and healthcare provider; serve as a liaison with other
departments and offices in the resolution of day-to-day administrative and
operational problems.
·
Provide
administrative and secretarial support activities such as answering telephones,
assisting visitors, and resolving and referring a range of administrative
problems and inquiries.
·
Operate
personal computer to compose and edit correspondence from dictation, verbal
direction, and from knowledge of established department and company division’s
policies; this includes preparing, transcribing, composing, typing, editing,
and distributing.
·
Schedule
and coordinate meetings, interviews, appointments, and other similar activities
for law office.
·
Assist
unit management and staff in problem solving, project planning, and development
and execution of stated goals and objectives. Post and monitor monthly ledgers
and financial reporting system reports; serve within the law office as data
input manager, book-holder, and paymaster; manage petty cash disbursements and
reconciliations.
·
Establish,
maintain, and update data files, databases, records, and other documents;
develop and maintain data, and perform routine analyses and calculations in the
processing of data.
·
Sort,
screen, review, and distribute incoming and outgoing mail; compose, prepare,
and ensure timely responses to a variety of routine written inquiries.
·
Requisition
supplies, printing, maintenance, and other services.
·
Lead
and train lower graded staff and student employees, as required.
Business Technology Tools
Skill-Set:
·
Microsoft Office Suite
·
Internet Research
·
West Law
|
·
Corel Word Perfect
·
Adobe Reader
·
Inter Communicators (Chrome,
Firefox, Opera)
|
Medical Records Skill-Set
·
Filed
confidential, hardcopy documents according to alphabetical system.
·
Proofread
files to ensure accuracy and order of detailed medical records.
·
Created
detailed medical reports using doctor’s notes from individual medical records
for thirteen doctors in six offices.
Customer Service Skill-Set
·
Provided
customer service for a legal office and health insurance company.
·
Communicated
with clients and adjusters by telephone, email, facsimile, and in person,
making myself available during my time away from the office.
·
Provided
telephone customer service to policyholders for a large health insurance
company. Exceeded the expected number of
calls per day on a regular basis.
Management Skill-Set
·
Managed
legal office, dealing with medical records and insurance companies on a daily
basis. Greatly reduced the time between
the client being released from medical care and settlement of their claim.
·
Hired,
trained and managed three employees for the legal office.
·
Led
specialized claims unit for a health insurance company, requiring team meetings
and collaboration with the home office.
Office Skills-Set
·
Used
Microsoft Word to create professional business documents.
·
Created
client database in Jr. Partner.
·
Typing
Speed: 65 WPM.
·
Experienced
in creating client files.
·
Operated
and maintained copiers, fax machines, and other office equipment.
Education Central
Piedmont Community College, Charlotte, NC 2010-2012
·
Member,
Phi Theta Kappa Honor Society.
·
President’s
List 2010-2012.
·
Graduated
with a 4.0 GPA.
Experience Office
Manager, Gary
Keith, PA, Charlotte, NC 1997-2010
Medical Records, Keith Clinic of Chiropractic,
Charlotte, NC 2004-2008
Claims Specialist, United Health Care, Charlotte,
NC 1994-1997
Community Therapeutic
Foster Parent, Children’s Home Society, Charlotte, NC